Orders will be shipped by German Post DHL insured. Most of orders ship the same or next business day from when the order was received. All orders will ship within 7 business days or the customer will be notified. Orders with directly payments which receive us till 11 o'clock CET and provided that the items are in stock, will sent on the same day. With precash we deliver on the day of the credit.

Order Policy
Once an order is placed, it is processed. 

Payment
Delivery only after precash. Please pay after you have received a confirmation by email. We only accept payments via bank payment, Paypal or credit card. No cheques and no money order. 

Return Policy
You can return the articles you have bought here within 14 days. If you would like to exchange or protest something, you can revoke without statement of reasons per letter, fax or email within two weeks or can send back the good to us. To the time period protection, the timely shipping of the package suffices. The time period does not begin with receipt of this instruction, however before receipt of the good. Send the package or your revocation please to: 

Puppen-Traumland®
Retouren Service 
Eschweg 120 – 48477 Hörstel
Germany 
Fax: +49 (0) 5454 – 93 39 816 
Email: info@puppen-traumland.de


Send then the package sufficiently stamped back to us. In the case a justified claim (for example: defective good or incorrect delivery), we return the occurred postages in every case. 
 
Consignment of goods
Optionals we can send small parts (to 500g) within Germany for 2.50 euros as well as within Europe for 4.50 euros. Indeed, this dispatch kind is not insured (therefore no substitute by damage or loss!) and there is not the possibility of tracking and tracing.
The dispatch time can take arguably 1 week (foreign countries perhaps even longer!).
Only possible with the payment methods prepayment/bank transfer and credit card.

Parcel shipment

Shipping countriesShipping costsapprox. shipping timePayment methods
Australia 42,00 Euros til 5 kgs
58,00 Euros til 10 kgs
10-12 Days Banktransfer, Paypal, Credit Card
Belarus 13,87 Euros til 5 kgs
15,97 Euros til 10 kgs
8-10 Days Banktransfer, Paypal, Credit Card
Belgium 10,90 Euros til 5 kgs
13,50 Euros til 10 kgs
1-3 Days Banktransfer, Paypal, Credit Card
Brazil 42,00 Euros til 5 kgs
58,00 Euros til 10 kgs
8-14 Days Banktransfer, Paypal, Credit Card
Bulgaria 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
7-15 Days Banktransfer, Paypal, Credit Card
China 42,00 Euros til 5 kgs
58,00 Euros til 10 kgs
10-12 Days Banktransfer, Paypal, Credit Card
Germany 5,40 Euros til 30 kgs
from a goods value of 100 Euros shipping free
1-2 Days Banktransfer, Paypal, Credit Card, COD, Invoice
Denmark 12,90 Euros til 5 kgs
14,90 Euros til 10 kgs
1-3 Days Banktransfer, Paypal, Credit Card
Estonia 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
8-10 Days Banktransfer, Paypal, Credit Card
Finland 15,00 Euros bis 5 kgs
18,00 Euros bis 10 kgs
5-7 Days Banktransfer, Paypal, Credit Card
France 12,90 Euros til 5 kgs
14,90 Euros til 10 kgs
2-4 Days Banktransfer, Paypal, Credit Card
Greece 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
9-11 Days Banktransfer, Paypal, Credit Card
Ireland 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
7-9 Days Banktransfer, Paypal, Credit Card
Iceland 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
5-10 Days Banktransfer, Paypal, Credit Card
Israel 33,50 Euros bis 5 kgs
39,00 Euros bis 10 kgs
8-12 Days Banktransfer, Paypal, Credit Card
Italy 15,00 Euros bis 5 kgs
18,00 Euros bis 10 kgs
2-4 Days Banktransfer, Paypal, Credit Card
Japan 42,00 Euros til 5 kgs
58,00 Euros til 10 kgs
9-11 Days Banktransfer, Paypal, Credit Card
Canada 39,90 Euros til 5 kgs
52,00 Euros til 10 kgs
9-11 Days Banktransfer, Paypal, Credit Card
Latvia 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
6-12 Days Banktransfer, Paypal, Credit Card
Liechtenstein 12,90 Euros til 5 kgs
14,90 Euros til 10 kgs
4-5 Days Banktransfer, Paypal, Credit Card
Lithuania 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
6-11 Days Banktransfer, Paypal, Credit Card
Luxembourg 10,90 Euros til 5 kgs
13,50 Euros til 10 kgs
1-3 Days Banktransfer, Paypal, Credit Card
Malta 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
5-9 Days Banktransfer, Paypal, Credit Card
Mexico 39,90 Euros til 5 kgs
52,00 Euros til 10 kgs
8-12 Days Banktransfer, Paypal, Credit Card
Monaco 12,90 Euros til 5 kgs
14,90 Euros til 10 kgs
3-4 Days Banktransfer, Paypal, Credit Card
New Zealand 42,00 Euros til 5 kgs
58,00 Euros til 10 kgs
10-12 Days Banktransfer, Paypal, Credit Card
Netherlands 10,90 Euros til 5 kgs
13,50 Euros til 10 kgs
1-3 Days Banktransfer, Paypal, Credit Card
Norway 13,87 Euros til 5 kgs
15,97 Euros til 10 kgs
7-9 Days Banktransfer, Paypal, Credit Card
Poland 10,90 Euros til 5 kgs
13,50 Euros til 10 kgs
2-4 Days Banktransfer, Paypal, Credit Card
Portugal 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
8-10 Days Banktransfer, Paypal, Credit Card
Romania 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
6-8Days Banktransfer, Paypal, Credit Card
Russian Federation 33,50 Euros bis 5 kgs
39,00 Euros bis 10 kgs
10-21 Days Banktransfer, Paypal, Credit Card
Sweden 15,00 Euros bis 5 kgs
18,00 Euros bis 10 kgs
3-5 Days Banktransfer, Paypal, Credit Card
Switzerland 13,87 Euros til 5 kgs
15,97 Euros til 10 kgs
3-5 Days Banktransfer, Paypal, Credit Card
Slovakia (Slovak Republic) 15,00 Euros bis 5 kgs
18,00 Euros bis 10 kgs
3-4 Days Banktransfer, Paypal, Credit Card
Slovenia 15,00 Euros bis 5 kgs
18,00 Euros bis 10 kgs
3-5 Days Banktransfer, Paypal, Credit Card
Spain 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
6-8 Days Banktransfer, Paypal, Credit Card
South Africa 42,00 Euros til 5 kgs
58,00 Euros til 10 kgs
8-12 Days Banktransfer, Paypal, Credit Card
Czech Republic 10,90 Euros til 5 kgs
13,50 Euros til 10 kgs
2-4 Days Banktransfer, Paypal, Credit Card
Turkey 33,50 Euros bis 5 kgs
39,00 Euros bis 10 kgs
10-15 Days Banktransfer, Paypal, Credit Card
Ukraine 13,87 Euros til 5 kgs
15,97 Euros til 10 kgs
8-12 Days Banktransfer, Paypal, Credit Card
Hungary 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
4-6 Days Banktransfer, Paypal, Credit Card
United States 39,90 Euros til 5 kgs
52,00 Euros til 10 kgs
10-12 Days Banktransfer, Paypal, Credit Card
United Kingdom 15,00 Euros bis 5 kgs
18,00 Euros bis 10 kgs
2-4 Days Banktransfer, Paypal, Credit Card
Cyprus 16,50 Euros til 5 kgs
19,00 Euros til 10 kgs
8-12 Days Banktransfer, Paypal, Credit Card
Austria 10,90 Euros til 5 kgs
13,50 Euros til 10 kgs
1-3 Days Banktransfer, Paypal, Credit Card



A minimum order value doesn't exist.

We expressly point out to the fact that we don't arise for the duty fees which result by delivery in non-EU countries.
 
 
 
Complaints
 
The European Commission provides from 15 February 2016, an online platform for extra-judicial settlement of disputes in contractual obligations from online sales contracts or online service contracts between a resident in the Union consumer and a provider established in the Union entrepreneur. The OS platform can be found at this URL: http://ec.europa.eu/consumers/odr/
 
 
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