Shipping & payment conditions

Orders will be shipped by German Post DHL or by UPS insured. Most of orders ship the same or next business day from when the order was received. All orders will ship within 7 business days or the customer will be notified. Orders with directly payments which receive us till 11 o'clock CET and provided that the items are in stock, will sent on the same day. With precash we deliver on the day of the credit.

Order Policy
Once an order is placed, it is processed. 

Payment
Delivery only after precash. Please pay after you have received a confirmation by email. We only accept payments via bank payment, Paypal or credit card. No cheques and no money order. 

Return Policy
You can return the articles you have bought here within 14 days. If you would like to exchange or protest something, you can revoke without statement of reasons per letter, fax or email within two weeks or can send back the good to us. To the time period protection, the timely shipping of the package suffices. The time period does not begin with receipt of this instruction, however before receipt of the good. Send the package or your revocation please to: 

Puppen-Traumland®
Retouren Service 
Eschweg 120 – 48477 Hörstel
Germany 
Fax: +49 (0) 5454 – 93 39 816 
Email: info@puppen-traumland.de


Send then the package sufficiently stamped back to us. In the case a justified claim (for example: defective good or incorrect delivery), we return the occurred postages in every case. 
 
Consignment of goods by Deutsche Post/DHL
Optionals we can send small parts (to 500g) within Germany for 2.50 euros as well as within Europe for 4.50 euros. Indeed, this dispatch kind is not insured (therefore no substitute by damage or loss!) and there is not the possibility of tracking and tracing.
The dispatch time can take arguably 1 week (foreign countries perhaps even longer!).
Only possible with the payment methods prepayment/bank transfer and credit card.
 

Shipping costs for the parcel shipment: 
CountriesDHL Shipping UPS Shipping Delivery Time approx. (not guaranteed)
Germany 5,50 Euros til 30 kgs,
free shipping for orders over 100 Euros.
7,10 Euros til 30 kgs,
free shipping for orders over 100 Euros.
1-3 Working Days
Zone 1 - EU: Belgium, Denmark France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic 11,90 Euros til 5 kgs
14,00 Euros til 10 kgs
12,50 Euros til 30 kgs 1-3 Working Days
Zone 1 - non-EU: Liechtenstein, Switzerland 19,40 Euros til 5 kgs
28,40 Euros til 10 kgs

25,00 Euros til 4 kgs
26,00 Euros til 7 kgs
27,10 Euros til 10 kgs

3-5 Working Days
Zone 2 - EU: Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary 16,50 Euros til 5 kgs
20,00 Euros til 10 kgs
15,50 Euros til 30 kgs 2-4 Working Days
Zone 3 - EU: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus 16,90 Euros til 5 kgs
20,90 Euros til 10 kgs
22,50 Euros til 30 kgs 5-9 Working Days
Zone 3 - non-EU: Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia, Moldova, Montenegro, Norway (UPS Zone 1 - non-EU), Serbia, Ukranie, Belarus 20,50 Euros til 5 kgs
30,00 Euros til 10 kgs
65,00 Euros til 5 kgs
90,00 Euros til 10 kgs
7-9 Working Days
Zone 4: Algeria, Georgia, Israel, Russian Federation, Turkey 37,00 Euros til 5 kgs
47,00 Euros til 10 kgs
65,00 Euros til 5 kgs
90,00 Euros til 10 kgs
10-21 Working Days
Zone 5: China, India, Japan, Canada, Mexico, Thailand, United States of America 39,90 Euros til 5 kgs
52,00 Euros til 10 kgs
65,00 Euros til 5 kgs
80,00 Euros til 10 kgs
10-12 Working Day
Zone 6 - Argentina, Brazil, Chile, New Zealand, South Africa 47,00 Euros til 5 kgs
65,00 Euros til 10 kgs
47,00 Euros til 5 kgs
65,00 Euros til 10 kgs
10-21 Working Days



A minimum order value doesn't exist.

We expressly point out to the fact that we don't arise for the duty fees which result by delivery in non-EU countries.
Complaints
 
The European Commission provides from 15 February 2016, an online platform for extra-judicial settlement of disputes in contractual obligations from online sales contracts or online service contracts between a resident in the Union consumer and a provider established in the Union entrepreneur. The OS platform can be found at this URL: http://ec.europa.eu/consumers/odr/
 
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Puppen-Traumland®-Team

 

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