| Orders will be shipped by UPS insured unless we are requested to ship by some other means (any additional costs will be charged to the buyer). Most of orders ship the same or next business day from when the order was received. All orders will ship within 7 business days or the customer will be notified.
Once an order is placed, it is processed.
Delivery only after precash. Please pay after you have received a confirmation by email. We only accept payments via bank payment, Paypal or credit card. No cheques and no money order.
You can return the articles you have bought here within 14 days. If you would like to exchange or protest something, you can revoke without statement of reasons per letter, fax or email within two weeks or can send back the good to us. To the time period protection, the timely shipping of the package suffices. The
time period does not begin with receipt of this instruction, however before receipt of the good. Send the package or your revocation please to:
Puppen-Traumland GbR – Retouren Service
Eschweg 120 – 48477 Hörstel - Germany
Fax: +49 (0) 5454 – 93 39 816
Send then the package sufficiently stamped back to us. In the case a justified claim (for example: defective good or incorrect delivery), we return the occurred postages in every case.
Shipping costs for other countries:
Zone 2 (up to a weight of 30 kg): Netherlands, Belgium, Luxembourg, Denmark, Czech Republic:
Zone 3 (up to a weight of 30 kg): Austria, United Kingdom, France, Italy, Poland, Hungary, Finland, Sweden, Slovakia (Slovak Republic), Slovenia:
Zone 4 (up to a weight of 30 kg): Ireland, Northern Ireland, Spain, Portugal, Malta :
Zone 5 (up to a weight of 30 kg): Greece, Rumania, Estonia, Latvia, Bulgaria, Lithuania:
Shipping costs for Switzerland and Norway up to a weight of 5 kg:
Shipping costs for: USA, Canada, Croatia, Cyprus up to a weight of 5 kg / 10 Pounds:
Shipping costs for: Turkey, Israel, Australia, New Zealand, Japan, China, Chile, Ukraine, Brazil, South Africa up to a weight of 5 kg:
Shipping costs for: Mexico, Kazakhstan and Belarus up to a weight of 5 kg:
Shipping costs for Russia (by German Post DHL) up to a weight of 5 kg:
Shipping costs for Russia (by UPS Express) up to a weight of 5 kg: